# Rakazo support

For help with the Rakazo mobile app or a hosted Rakazo account, email [hello@rakazo.com](mailto:hello@rakazo.com). Include the email address on the account, what you expected to happen, and any error message you saw. Never send passwords, API keys, access tokens, or other secrets.

For self-hosted Rakazo, start with the [self-hosting guide](https://rakazo.com/self-hosted-ai-agent/). The [full reference](https://github.com/elie222/rakazo/blob/main/docs/self-host.md) is on GitHub. Open reproducible bugs and feature requests in the [public GitHub repository](https://github.com/elie222/rakazo/issues). Report vulnerabilities only to [security@rakazo.com](mailto:security@rakazo.com).

Hosted users can permanently delete their account and associated personal Space data from the Account screen in the Rakazo app, or on the web at [app.rakazo.com](https://app.rakazo.com) under Settings → Account. Without access to the app, email [hello@rakazo.com](mailto:hello@rakazo.com) from the account's email address to ask us to delete it. Sign-in security records are kept for up to 90 days.